General Terms and Conditions of Business

1. Conclusion of the contract

Your order presents an offer to us to conclude a purchase contract. As soon as you have placed an order in the INTERROIR WINES GmbH web-shop we will send an email which confirms the order and constitutes a purchasing contract. The handling of your order includes the debiting from your credit card; subsequently the items are delivered by DPD and/or Austrian Postal Services AG and/or forwarding agent. The settled invoice is enclosed in the wine package/parcel. The INTERROIR WINES GmbH web-shop does not sell products to minors.


2. Revocation

Regarding the purchase of wines, the purchaser is not entitled to the right of revocation. The right of revocation is however applicable to accessories (e.g. cloths or wine tools). In case of cork taint we will exchange the respective bottle provided that the faulty opened bottle is still three-quarters full. The shipment cost for the return need to be carried by the purchaser; the costs for reshipping are covered by the INTERROIR WINES GmbH.


3. Shopping

The shipping of wines is exclusively carried out by DPD or a forwarding agent. A corresponding detailed price list for DPD can be found on our web-site under Shopping Info. Shipping prices for the forwarding agent (used for orders above 30 bottles) can be sent on request as they depend on the amount orders as well as the place of delivery. Accessories and speciality products are sent by mail under the most affordable conditions. All countries in which DPD does not offer consignment services are cared out by forwarding agent or postal service – please contact us regarding the cost of shipment – or with our importers. espective addresses and contacts are stated in the Sales section on our web-site. Shipment starts at the INTERROIR WINES GmbH to the delivery address stated by the customer. In case the INTERROIR WINES GmbH, through no fault of its own, will not be able to deliver the ordered goods because the supplier of INTERROIR WINES GmbH could not meet his contractual liabilities, the INTERROIR WINES GmbH is entitled to withdraw from the contract. The customer will immediately be informed that the ordered product is not available. The legal claims of the customer remain untouched. In the event that delivery to the buyer is not possible because the products need to be reproduced, customer shall be immediately informed by email or phone. In case delivery is not possible because the purchaser cannot be met at the delivery address, the shipper (DPD etc.) will leave a package note saying when the parcel will be delivered again. Three delivery attempts will be made. After the third attempt the parcel will be sent back to the INTERROIR WINES GmbH.


4. Payment

The customer settles the purchase price by credit card.


5. Reservation of title

The delivered goods shall remain the property of the INTERROIR WINES GmbH until all accounts have been totally settled. Unless otherwise indicated below, further claims of the customer – regardless of legal right whatsoever – are excluded. Therefore the INTERROIR WINES GmbH shall not be liable for damages caused to the delivery item itself; the INTERROIR WINES GmbH shall in particular not be liable for loss of profit or other pecuniary damages caused to the customer. Insofar as the liability of the INTERROIR WINES GmbH is excluded or limited, shall it apply as well to the personal liability of employees, representatives and subcontractors. In the event that the INTERROIR WINES GmbH violates material contractual obligations, the duty of replacement for material damage is limited to typical damages. In case of a return consignment of faulty goods, the INTERROIR WINES GmbH will take provision for immediate replacement. The limitation period is 12 months for accessories and 5 years for the wines (cork taint) from the date of delivery.


6. Acquisition, processing and usage of personal data of our customers.

Data provided by our customers help us to facilitate their purchase in the web-shop of the INTERROIR WINES GmbH. We use the data to handle the order and shipment of goods as well as for clearing the account. We also use your data to improve our service and our internet-platform, to prevent or discover a misuse of our web-site. Information about the personal data of the customer or an inquiring person will at any time be handled with utmost discretion and shall not be passed on to third parties. 

 © 2012  INTERROIR Wines GmbH, Austria; office(a) ; T: +43-664-26-11-939